Privacy Policy

Last Updated: December 28, 2025

Welcome to Tensorix.ai ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website at https://www.tensorix.ai and related services (the "Services").

We are based in Ireland and are subject to the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Data Controller & Contact Information

Data Controller
Tensorix Ltd.
Unit 25, Classon House
Dundrum Business Park
Dublin 14, Ireland
Email: support@tensorix.ai

You may contact us at any time regarding this Policy or our data practices. You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

2. Personal Data We Collect

We may collect:

• Identifiers & contact data: name, email address, postal address, phone number.
• Account / login data: username, password, authentication data.
• Transactional data: purchases, billing address, payment methods (if applicable).
• Usage & analytics data: IP address, browser type/version, pages visited, timestamps, referral URLs, operating system, device identifiers, cookies, server logs.
• Communications data: emails, feedback, support queries, correspondence.
• Technical data: device and network information, usage metadata.

We do not intentionally collect special category data unless you explicitly provide it and consent.

3. Purposes & Legal Bases

PurposeExample activitiesLegal basisProvide & operate the ServicesAccount setup, authentication, feature deliveryContract necessitySupport & communicationsResponding to queries, service noticesLegitimate interests or consentAnalytics & improvementMeasuring usage, optimizing UXLegitimate interestsMarketing (opt-in)Newsletters, offersConsentSecurity & fraud preventionMonitoring, detecting abuseLegitimate interests / legal obligationComplianceRecord-keeping, audits, disputesLegal obligation

4. Sharing Your Data

We may share data with:

• Service providers / processors (hosting, email, analytics, payments)
• Affiliates within our group
• Authorities where required by law
• Business transferees in the event of merger/restructuring

For transfers outside the EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions, or consent).

5. Data Retention

We keep personal data only as long as necessary for the purposes outlined, considering legal obligations, business needs, and the nature of the data. When no longer needed, we delete or anonymise it.

6. Security

We apply appropriate technical and organisational measures (e.g., TLS encryption in transit, access controls, least-privilege, monitoring, staff training). No system is entirely secure, but we continuously improve our safeguards.

7. Your GDPR Rights

You have the right to access, rectify, erase, restrict, object (including to direct marketing), data portability, and to avoid decisions based solely on automated processing. You may also withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact support@tensorix.ai. We will respond within one month (extendable by two months where justified). You may lodge a complaint with the Irish DPC.

8. Children's Privacy

Our Services are not intended for children under 16. If you believe a child has provided personal data, contact us and we will delete it.

9. Changes to This Policy

We may update this Policy periodically. We will update the "Last updated" date and, where appropriate, notify you (e.g., email or on-site notice).

10. Contact Us

Tensorix Ltd.
Unit 25, Classon House
Dundrum Business Park
Dublin 14, Ireland
Email: support@tensorix.ai

Irish Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: https://www.dataprotection.ie

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